Alternatively, if you would like to discuss your account please call 03700 863 434.
Calls made to us on the 03700 number are charged at a national rate. It is not a premium rate number.
Calls may be monitored or recorded for regulatory or training purposes.
Avelo Limited took over all HP agreements from Credit4Cars following the administration of that company. We wrote to all customers in late March 2016 detailing the process by which payments would therefore switch across to Avelo Limited.
We have appointed Shoosmiths LLP, who are regulated by the Financial Conduct Authority, to collect the repayments due on these agreements. The FCA have provided approval for Shoosmiths to collect the debts on behalf of Avelo Ltd.
Payments which customers make (be it with us over the phone, through our automated payment line, by direct debit, standing order or through the Avelo payment website) are received into an RBS bank account which is governed by appropriate banking licenses.
It is entirely safe for payments to be made to Avelo and the payments will be credited to your account. Failure to make payments as contractually required will adversely impact your credit rating and if no arrangement is agreed with us, may lead to the repossession of your Vehicle or legal proceedings for the recovery of any monies due to us. If you are suffering from financial difficulties or the payments are no longer affordable we would urge you to contact Shoosmiths to discuss your circumstances.
If you would like to know more about the Shoosmiths LLP regulatory authorisations (including confirmation of FCA authorisation) please follow this link: http://www.shoosmiths.co.uk/legal-and-regulatory-notice-2210.aspx